Receipts, invoices and tax

Every payment goes through Stripe. What you get afterwards depends on whether you bought something once or subscribed.

Step by step

Event plans, guest packs and credit packs are one-time payments on Stripe's checkout page. Stripe emails the receipt to the address you entered there.
Planner and Studio subscriptions: open Billing (Subscription in the account menu) and choose Manage billing. Stripe's billing portal lists every invoice to view or download, and lets you change the card.
Billing also lists your Event plans, each with the event it covers and when it was bought.
Prices are in US dollars. Checkout does not add sales tax or VAT to the price shown.
Need a receipt again, or an invoice with a company name or VAT number on it? Email [email protected] with the date of the charge.

Manage billing appears only for a subscription paid through Stripe. Complimentary plans have nothing to bill.
Your bank statement shows the charge from Stripe on behalf of Addressed.

Billing, plans and message credits: What is free, what a text costs, and how to add guests or credits to an event.
Refunds: Which purchases can be refunded, how to ask, and what a refund changes on your event.
Change or cancel a plan, and team seats: Upgrading an event, cancelling a subscription, and adding or removing seats.

Back to the Help Center.